Shipping policy
LOCAL / MACAU ORDER
SF Express (Commercial & Residential) / (SF locker / SF Store)
Free shipping for net purchase over HK$500
HK$35 shipping fee will be charged below HK$500
Usually delivery time may take 1-4 business days
For pre-order items, please confirm the estimated shipping date before the order
Tuen Mun Store Self Pickup
Free of charge
you can choose the pickup location when check out
Orders normal will be ready for pickup within 1-4 business days.
Our customer service will confirm via whatsapp/phone/email.
International Order
We provide SF Express and Hong Kong Post e-express
Free shipping for net purchase over HK$1000
HK$150 shipping fee will be charged below HK$1000 for the first 1kg or less,
if the package exceeds 1kg, additional charges will be required.
Delivery time is vary by location
*Cut-off time will be at 12pm.
***Delivering to the remote and special area(e.g. Discovery Bay, Ma Wan and Cheung Chau, etc) normally takes 2-4 business days and may be subject to an extra charge according to the size of the order. The definition of remote and special location is defined by Ican Baby. It is highly recommended customers contact us for a quotation on extra charge before placing an order given their remote and special location. Otherwise, customers will be notified and advised on the amount of the extra charge for the remote and special areas after the order is submitted if necessary.
- Orders are normally delivered 12pm-8pm on next day delivery, Mon to Sat, not including public holidays. It is our best effort that orders are delivered the next day on a next day delivery basis and it is NOT a guarantee due to courier and traffic issues.
- Orders placed during the holiday season / on sale period may be subject to special delivery arrangements.
- Pre-order items are not applied to this table. If there are pre-order items in the order list, they are normally delivered within 7-10 business days. Please contact us if you would like to have further information.
Local Pickup Time:
Mon-Sat: 10am - 6pm
Sun & PH: Closed
(Please make an appointment first)
Pickup Location:
Flat C2, 11/F, Plase 1, Hung Cheong Ind. Ctr.
12 Tsing Yeung Circuit, Tuen Mun, N.T., HK
Should you have any questions, please reach out to one of our customer service teams.